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Articles in this section

  • How can I quickly order hair colour in bulk?
  • Why can't I purchase a particular product on the Haircare website?
  • Are my credit card details secure on your website?
  • When will my credit card be charged for an online order?
  • How can I view my order history?
  • If I leave items in my cart, will they be saved?
  • Can I cancel or change my order?
  • How do I place an order online?
  • I'm getting an error message, what do I do?
  • Why can't I see the prices?
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Can I cancel or change my order?

If you placed your order online, once it has been paid for and processed, you are unable to cancel it.

If you placed your order over the phone or through your sales account manager within the last 12 hours, contact our friendly customer service team for assistance. 

  • November 19, 2025 05:17
  • Updated
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