Our returns policy is outlined below:
For Student Kits (subject only to applicable law), Haircare Group will not accept the return of a Student Kit, and will not refund the Price of this Product once purchased by you. However, if a warranty on any item within the Student Kit applies, Haircare Group will honour that warranty.
To return and exchange other types of products, please contact our friendly customer service team by filling out the returns and exchanges form or call 1300 437 436 and let us know the following:
- Your account number or salon name
- Order number
- Details of the missing products
- Any items received instead of your ordered items
Unless the procedure set out in this section is followed, Haircare Group will not accept return of products, and will not refund the price of products once purchased by you.
Once placed and accepted by the Haircare Group, orders may be cancelled by you at any time prior to the dispatch of products to you by Haircare Group. To cancel your order, please call our customer service team on 1300 437 436. In the event that you elect to cancel your order, Haircare Group will refund to you the price you have paid. In no circumstance can you cancel your order once Products have been dispatched to you. However, you can exchange products as described above in this section.