I received damaged goods, what do I do? If you receive your order and it is damaged, please contact our customer service team on 1300 437 436. Our team may ask you to provide photos of the damaged item(s). September 02, 2020 01:19 Updated Related articles I receive something different than what I ordered, what do I do? Are your products all genuine and authentic? How do I return an item? What is your returns policy?